From accounts and payments to bonuses and betting – our support team is always here for you.
Help with profile updates, password changes, and account verification.
Transaction guides for all payment methods including Mobile Pay, Nagad, and Rocket.
How to claim welcome bonuses, cashback, and special offers.
Everything you need to know about Sports Betting, casino games, and Live Casino dealer tables.
KYC process, two-factor authentication, and account security information.
Steps to use the Unibets mobile site and troubleshoot common issues.
How to redeem loyalty points, VIP perks, and rewards.
Reach our team via live chat, email, or social media.
Online betting and casino gaming in Bangladesh is growing rapidly. In this expanding landscape, Unibets has built a comprehensive help center for its players — one where any issue can be resolved quickly. We believe great service doesn't stop at the game itself; being there when something goes wrong is just as much a part of our commitment.
If you're new to Unibets, this page is especially useful for you. It covers everything from opening an account to making a withdrawal in full detail. For existing players, you'll also find up-to-date information on new features and promotions.
Verifying your account at Unibets is an important step — not just for your own security, but also to enable faster withdrawals and bonus claims. The process is simple: upload a photo of your National ID or passport, and verification is usually completed within 24 hours. Once verified, your withdrawals will be processed even faster.
Unibets supports Bangladesh's most popular mobile banking platforms. You can deposit instantly via Mobile Pay, Nagad, and Rocket. The minimum deposit is just ৳200, so you can get started even on a small budget. For withdrawals, funds typically reach verified accounts within 5 to 30 minutes.
| Payment Methods | Minimum Deposit | Withdrawal Time | Status |
|---|---|---|---|
| Mobile Pay | ৳200 | 5–15 Minutes | Fastest |
| Nagad | ৳200 | 5–20 minutes | Fast |
| Rocket | ৳300 | 10–30 minutes | Fast |
| Bank Transfer | ৳1,000 | 1–3 Business Days | Popular |
Claiming bonuses at Unibets is straightforward, but many players miss out by not following the right steps. Each bonus has its own terms — including wagering requirements, minimum deposit amounts, and expiry dates. Log in to your account and head to the Bonuses section to see all active offers. It's always worth reading the terms carefully before claiming any bonus.
If a bet wasn't recorded correctly or you have questions about the odds, contact Unibets live chat directly. Our team will review the bet slip and resolve the issue promptly. During in-play betting, if you experience a connection problem, do not reload the page until the bet is confirmed — doing so risks placing duplicate bets.
If something seems off with your account or you're unable to log in, first check your inbox for any emails from us. For security reasons, the system sometimes locks accounts automatically. In such cases, emailing support@unibets.biz or reaching out via live chat will usually resolve the issue within 30 minutes.
Average response time is just 2 minutes. Available 24/7, every day of the week.
Support@unibets.biz – you'll typically receive a reply within 1 hour.
Live Chat: 24/7
Email: 24/7
Support in Bengali is always available.
If this happens, wait 5–10 minutes first — bank servers occasionally experience delays. If the issue persists, contact support with your transaction ID.
During peak hours (8 PM–12 AM), processing may take a little longer. If funds still haven't arrived after 30 minutes, contact live chat with your withdrawal ID.
If you've forgotten your password, click the 'Forgot Password?' link. A reset link will be sent to your registered email address. Entering the wrong password multiple times will temporarily lock your account.
Some bonuses are credited automatically, while others need to be claimed manually. Check the 'Bonus' section in your account. If a promo code is required, make sure it has been entered correctly.
For complex issues, send us a detailed email and we'll typically get back to you within 1 hour.