No, it is strictly prohibited. Unibets strictly enforces an 18+ policy. Date of birth is verified at registration and confirmed again during the KYC process. If someone opens an account with false information and it is later proven they were under 18, the following will apply:
- The account will be closed immediately.
- All betting transactions will be cancelled.
- Any deposited funds will be returned through the appropriate process.
- Any bonus or winnings earned will be forfeited.
KYC (Know Your Customer) verification must be completed once before making a withdrawal. Required documents:
Time: Verification is typically completed within 24 to 48 hours. During peak periods, it may take up to 72 hours. You'll be notified by email and SMS once verified.
- Proof of Identity (any one of the following): National ID (NID), passport, or driving licence.
- Proof of Address (optional, required for large withdrawals): Bank statement or utility bill.
- Payment Method Verification: Your Mobile Pay or Nagad number must match your registered number.
Time: Verification is typically completed within 24 to 48 hours. During peak periods, it may take up to 72 hours. You'll be notified by email and SMS once verified.
Unibets treats security as its highest priority. Protection is ensured at every level:
- Encryption: All data transmission is secured with 256-bit TLS/SSL encryption — the same standard used by banks.
- Financial Security: Member funds are kept separate from the company's operational funds.
- Third Parties: Your personal information is never sold or shared with any third party.
- Data Storage: All data is stored on secure servers and backed up regularly.
- Audit: Regular third-party security audits are conducted.
Bonus wagering (rollover) means you must bet the bonus amount a set number of times before you can withdraw. Here's an example to make it clear:
Example: You deposited ৳1,000 and received a ৳1,000 bonus. The wagering requirement is 5x the bonus amount.
Example: You deposited ৳1,000 and received a ৳1,000 bonus. The wagering requirement is 5x the bonus amount.
- Total wagering required: ৳1,000 × 5 = ৳5,000
- Once this amount has been wagered, the bonus will be converted to withdrawable cash.
- Odds must be at least 1.5 or higher — bets placed at very low odds do not count toward the requirement.
With Two-Factor Authentication (2FA) enabled, no one can access your account even if your password is compromised. Steps to enable it:
- Step 1: Log in to Unibets and click the profile icon in the top right corner.
- Step 2: Go to "Security Settings" or the "Security" option.
- Step 3: Enable "Two-Step Verification" or "2FA".
- Step 4: Choose between mobile SMS or the Google Authenticator app — whichever you prefer.
- Step 5: Complete the setup by entering the verification code.
Unibets offers support across multiple channels, all available in Bangla:
- Live Chat: Via the chat button at the bottom right of the site. Response time is typically 2–5 minutes, and may be slightly longer during peak hours (major match days).
- Email: support@unibets.biz — for complex issues or sending documents. Response time: 2–24 hours.
- Help Center: help-center The page provides automated solutions for common issues.
If the site won't load or is slow on mobile, try the following steps in order:
- Clear Your Browser Cache: In Chrome or Firefox: Settings → Privacy → Clear Browsing Data. This resolves around 80% of issues.
- Check your internet connection: Try switching between Wi-Fi and mobile data.
- Update your browser: Many features may not work properly on older browsers. Update via the Play Store or App Store.
- Open in private/incognito mode: Try opening the site in your browser's incognito or private window.
- Restart Your Device: Restart your phone.